1. Who we are
Supperkind (“Supperkind,” “we,” “us”) screens New York City Medicaid members for New York State’s Social Care Network (SCN) program and provides nutrition services, such as medically tailored meals, groceries, pantry stocking, and nutrition counseling, to members who qualify. This policy explains how we handle information collected through this website, our phone line, and our text messages.
2. Information we collect
Information you give us
- Call-back form: your first name, mobile phone number, ZIP code, whether you have Medicaid, preferred language, best time to call, and your call and text consent choices.
- Screening and services: when you speak with us, we may ask for information needed to screen you and provide services, such as your Medicaid details, household, address for delivery, dietary needs, and health-related social needs.
The 3-question check on our homepage
Your answers to the quick check stay in your browser. They are not sent to Supperkind or stored by us.
Information collected automatically
- Standard technical data from our web host, such as IP address, browser type, and pages visited.
- If enabled, advertising and analytics tools (the Meta Pixel and Google tags) that use cookies to measure visits, ad clicks, form submissions, and taps on our phone number. Ad click codes (such as utm, gclid, and fbclid values) may be saved with your request so we know which ad you came from.
3. How we use information
- To call or text you back about your request, as you asked.
- To screen you for the SCN program, and to provide, schedule, and deliver food services if you qualify.
- To send service text messages if you opted in (see Section 5).
- To meet New York State Medicaid and SCN program requirements, including required reporting.
- To run, secure, and improve our website, and to measure how well our ads work.
We do not send your form answers or any health information to advertising platforms.
5. Text message (SMS) terms
Program: Supperkind Food Support Updates.
How you opt in: by checking the optional text message box on our call-back form, or by telling our team you want texts. The box is never pre-checked. Consent to receive texts is not a condition of receiving services.
What we send: messages about your request and services, such as call scheduling, screening reminders, delivery updates, and important program information. We do not send marketing texts from third parties.
How often: message frequency varies based on your request and services.
Cost: Message and data rates may apply, according to your mobile plan.
To stop: reply STOP at any time (you can also reply CANCEL, END, QUIT, or UNSUBSCRIBE). We will send one message confirming you are unsubscribed, and then stop texting you.
For help: reply HELP, call (347) 766-5450, or email scn@supperkind.org.
Mobile carriers are not liable for delayed or undelivered messages.
Your mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver our text messages, and only for that purpose.
6. Phone calls
When you submit our form and agree to be called, Supperkind may call the number you provided about food support. Consent is not a condition of receiving services. You can ask us to stop calling at any time.
7. Security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and limit access to staff and partners who need it. No method of transmission or storage is completely secure. We keep information as long as needed to provide services and as required by law and program record-keeping rules.
8. Your choices
- Opt out of texts by replying STOP, or ask us to stop calling.
- Ask to see, correct, or delete your information by contacting us. Some records must be kept to meet program and legal requirements.
- Block or delete cookies in your browser settings, and manage ad preferences in your Facebook and Google accounts.
9. Children
This website is not directed to children under 13, and we do not knowingly collect their information online. A parent or guardian may share information about household members, including children, when requesting services.
10. Changes and contact
We may update this policy. We will post the new version here with a new effective date.
Supperkind
Phone: (347) 766-5450
Email: scn@supperkind.org
Mailing address: 300 Penn Street, Brooklyn, NY 11211